As GTO Clothing manufactures every single product according to your order, we cannot cancel your order or exchange items to another size (§ 312 d Abs. 4 Nr. 1 BGB). However, we are very fair and If you are not satisfied with the quality of your product, simply contact our helpful Service Ninja’s.
If the ordered item contains defects (e.g. because of a printing error), then we will obviously take the product back, reimburse your money or send a error-free shirt.
Despite our strict controls, product defects and print mistakes sometimes do occur. All defective products will be exchanged or refunded immediately and without question. In this case, GTO CLothing will refund all postage costs. Please make sure to correctly stamp all returning packages. We will reimburse all postage expenses ex post. Please do not return anything before contacting our Customer Service at [email protected], explaining the defect and stating the order number. GTO Clothing will tailor an individual exchange process. Our Customer Service will let you know about this procedure.